Noah visited different tools in order to complete the process. There was a need to bring all silos under one umbrella. Most of the work required manual tracking, making it tiring and cumbersome.
This led to rising costs and a greater learning curve.
Sales representatives sometimes reject the new configure, price and quote (CPQ) solution because it does not save their time nor improve their win rates.
A digital experience platform is a critical tool for bridging silos
We started by making Jane and the Cisco Commerce team immerse into the world of Noah, so that they could craft solutions keeping users in mind. To deliver a smooth user experience to Noah, we created a three-pronged approach for Cisco Sales Experience
We narrowed down on major personas for all tracks. We crafted their journey defining their goals, expectations, touch points, experience and problems. This intense exercise of delving into users like Noah uncovered the inconsistencies and a need to elevate experiences for them.
Bringing people into the same room to generate ideas
It is best described using the following categories
On a live site and with an active customer like Noah, planning each functionality and release was the key to success
In our quest to achieve UX Engineering Excellence to drive reusability, consistency, increase development velocity, we created a design system to help conceptualise, build and ship new features, iterations and products much faster, and more efficiently.
Our aim was to create ways of working to support faster cycle times for projects, greater connectedness among different functions and units, and more external engagement with customers and partners.
Effectiveness in completing tasks and more satisfaction for customers
Automation meant faster lead-to-order conversion
Organized design governance and a system applicable across devices
A pervasive, seamless experience that is consistent between user and customer
We helped them build a cohesive and consistent experience that delivered empathy, and inspiration along with engineering excellence.
We developed CCW as a combined tool for quoting, configuring and ordering Cisco products, software and services. For our partners, the consolidation of business processes into CCW today, continues to result in faster bookings and significant productivity gains.