SystemsReplenishing Happiness
Transforming everyday buying
Demand Profile
Inventory position exceeded expected maximum inventory due to dip in demand by 10.6% further impacting overall revenue by $385,274
A close look at Josh’s day
Managers like Josh were concerned about impact on their bottomline and how they could streamline replenishment.
“Our new business strategy was all about delivering value to our customer, allowing them to offer happiness to their end-buyer.”
We needed to support this strategy with a consistent process – in both systems and actual hands-on operations. We wanted it to reflect the changing nature of our business; it wasn’t something we had when we started this journey. We discovered it along the way.4R System
Product TeamThe hardwork of innovation
Focused on the end user benefit, we built and implemented the product roadmap centered around delightful customer experiences.
Discovery Workshop
Interviews with the inventory managers to understand the challenges and problems faced by them in different scenarios such as an overstock or out of stock situation.UX Mapping Workshop
Customer Experience
User Stories and Sketches
The goal was to bring the highest value to retail managers for whom convenience, efficiency and risk reduction for buyers and sellers is critical.User Stories
Sketches
We started with consumer happiness at the heart of the process
For the end-consumer, it was a win-win where they could bag a score of great deals.
While it was displayed to several strong prospects, buyers could relate to the empathy at the core of product.
4R Systems saw positive impact to metrics like
I want to thank you for the incredible job you did on our clickable prototype. The conference was a success and we were able to share with several strong prospects. We will continue to iterate on this as we move forward in the development process.
Marsha Shapiro,
SVP Product Management