Transforming everyday buying
Inventory position exceeded expected maximum inventory due to dip in demand by 10.6% further impacting overall revenue by $385,274
A close look at Josh’s day
Managers like Josh were concerned about impact on their bottomline and how they could streamline replenishment.
Josh managed the Home & Office Interiors section for a retail giant. He struggled to keep up to his customers’ decor demands, due to lack of insights on consumer buying behavior at the right time.
Data on consumer buying collected by Diana's analysis team took way too long to process into timely, relevant and actionable reports. For example, trend mapped on a festive week was irrelevant after the vacation shopping.
With no record of instant data of stock in stores and warehouses, Josh was unable to track productive or excess inventory in real-time. Transfer opportunities were missed and inventory was wasted.
The hardwork of innovation
Focused on the end user benefit, we built and implemented the product roadmap centered around delightful customer experiences.
Discovery WorkshopInterviews with the inventory managers to understand the challenges and problems faced by them in different scenarios such as an overstock or out of stock situation.
User Stories and SketchesThe goal was to bring the highest value to retail managers for whom convenience, efficiency and risk reduction for buyers and sellers is critical.
We started with consumer happiness at the heart of the process
For the end-consumer, it was a win-win where they could bag a score of great deals.
Cohesive system showing real time alerts to analyse data, past trends, detect anomalies and start modeling to discover useful information.
Allowed people like Josh to plan well in time for holidays and long weekends to include offers and discounts.