Powering business growth with innovation

Discover how TD SYNNEX drives business evolution through a diverse range of cutting-edge technology solutions, elevating partners and reshaping the landscape of IT and consumer electronics markets.

Business Goals

Streamlining Engagement

Increase Customer Loyality by reducing the clicks, and effortless user experience

Immersive Experiences

Realtime Simulation for User of Product/Service Configurations

Revolutionizing B2B CPQ Portal

Reimagine Customer Experience of B2B CPQ and include Customer Intelligence.

Associated challenges

Intelligaia has played a pivotal role in streamlined TD SYNNEX innovation journey with a user-friendly, complexity-busting experience. Intelligaia led the creation of a functional codebase and versatile component system, collaborating with front-end developers, designers, and developers

Codebase Reusability

The existing application struggled with creating a reusable and optimal codebase, hindering efficiency in development.

User Alignment

The shift towards digital solutions posed challenges in aligning diverse digital business buyers from different organizational parts, each with unique preferences and needs.

Stakeholder Engagement

Engaging and aligning multiple stakeholders in digital business solution buying cycles proved complex, with digital business buyers deeply involved in enterprise IT decisions.

Skillset Upgrade

Technology and service providers faced the challenge of rapidly upskilling creative teams, agencies, and sales teams to navigate the complexities of the digital business landscape.

Business Case Alignment

Identifying the business case or focus that aligns with organizational goals and objectives posed a challenge, particularly in the context of the varied mindsets of digital business buyers based on their roles within an organization.

Categories and Objectives

Defining clear business-case focus objectives (PRAC - Performance, Resilience, Assurance, Compliance) posed a challenge in simplifying the identification of individual efforts and justifications.

Design sprint workshop

In our first Discovery Workshop with TD SYNNEX, we collaboratively explored needs, generated ideas, and proposed solutions. This interactive session set the stage for a creative journey, fostering understanding and shaping our impactful partnership.

Design Sprint Workshop helps teams and organizations to improve their communication and collaboration skills, and achieve their business goals more effectively.

CX-Strategy

We've jumped on the CX journey by collaborating with stakeholders, product owners, and customers to map a clear CX roadmap. This strategic initiative ensures a unified vision for enhancing the overall customer experience.

Multiple Persona

We were able to narrow down on the main personas, list their pain points and used this knowledge to come up with user stories and use case scenarios.

UX Mapping Workshop

Customer Experience

IA & Customer Journey Map

By focusing on user needs and organizing information logically, CJM and IA help create a user experience that is not only easy to use but also enjoyable and engaging.

User Stories

Information Architecture

Design system

A visual representation of the user journey helps to identify the gaps in the customer journey, reveal the disconnected experience and task dependency between the different personas.

To better understand the product's structure and flow, it gave a visual depiction of the connections between user stories (that give value to the user) and personas and their objectives.

Sketches and wireframe

In the iterative journey of crafting the TD SYNNEX transformation, sketches and wireframes emerged as pivotal artifacts, capturing the essence of our design process. These visual representations served as dynamic snapshots, evolving from raw ideas to refined concepts.

High fidelity Mockups

We help TD SYNNEX expand its design system to the next level. This also acted as their brand guide and strategy.

Intelligaia’s pragmatic and human centric approach instilled a lot of confidence. By streamlining the process of data ingestion to data visualisation, partners of TD Synnex can keep a better track of each of the assets they own.