EW Bank UX Audit

EW Bank UX Audit

EW Bank UX Audit

CX Report for Consumer Banking Mobile App

Our proprietary data model indicates a staggering *39% of mobile users have voiced a negative sentiment on the mobile app across a plethora of today’s most trafficked platforms.

For nearly half a century, Bank has catered to the needs of countless individuals, businesses and Asian American Communities that operated in the US and China/Asia



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CX Metrics

An inherently lower CX maturity level not only portrays EastWest Bank abhorrently, but also barres users from utilizing core financial services digitally in an electronic world; costing millions in revenue.

Turn towards your customers before they turn away from you. 

Get ahead of their concerns.