Back to Portfolio

EW Bank UX Audit

EW Bank UX Audit

CX Report for Consumer Banking Mobile App

  • Client:
    EW Bank
    Website:
    UX Audit
    Category:
    UX Audit
Our proprietary data model indicates a staggering *39% of mobile users have voiced a negative sentiment on the mobile app across a plethora of today’s most trafficked platforms.

For nearly half a century, Bank has catered to the needs of countless individuals, businesses and Asian American Communities that operated in the US and China/Asia

 

 

Sentiment Analysis.png
 

 

 

CX Metrics

An inherently lower CX maturity level not only portrays EastWest Bank abhorrently, but also barres users from utilizing core financial services digitally in an electronic world; costing millions in revenue.

Turn towards your customers before they turn away from you. 

Get ahead of their concerns.

 
  

 

Loading...