| Our proprietary data model indicates a staggering *39% of mobile users have voiced a negative sentiment on the mobile app across a plethora of today’s most trafficked platforms. | For nearly half a century, Bank has catered to the needs of countless individuals, businesses and Asian American Communities that operated in the US and China/Asia
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CX MetricsAn inherently lower CX maturity level not only portrays EastWest Bank abhorrently, but also barres users from utilizing core financial services digitally in an electronic world; costing millions in revenue. | |