The journey from useful to usable solution
In the first version of the plugin, the extracted comments got exported to CSV format. This allowed the
design and project management teams to view all comments at one go. Also, a complete new
feature was added with the plugin that let the team members view “New”
comments which did not exist previously in Figma. The information shown in the CSV file got
designers to quickly view the assigned comments and work towards their resolution.
The exported comments data had all the information. However, it also had heaps of raw data and unorganised
details calling for copious amounts of manual work in order to extract important information. The CSV file
came with a lot of unused data columns like File Key, Comment ID, Order ID, User ID, and User URL. As the
exported data is directly picked from Figma API, it could best be comprehended by developers, much to the
user's disadvantage. Moreover, the associated data to be selected before exporting, asks for unnecessary
information not easily deciphered by the designers. This further implied extensive manual work to make it into
a sound report.
We created a prototype, tested it with real time users and valuable feedback was brought
into consideration. Design is an iterative process. After discussions with the team members and
brainstorming over the concept, the team came up with more user stories. We refocused our attention to
discover who is using this functionality the most and recorded their inputs. To reduce the manual effort and
overcome the pain points and to make it discernible for designers, project managers and stakeholders, we
came up with another version.
The new version focuses on a minimalist UI. Unnecessary
columns are done away with, parent & child comments are grouped together and statuses are shown
In brief, the chaos has been effectively removed from the scene and a more elegant outlook given to the
You can now view your own comments or by others, those that are resolved and also new ones; all separately.
While exporting the data, the designers can now decide which category of comments they wish to export. This
version reduced multiple steps of the previous version into one. The new version has a very organised, user
friendly interface that can easily be understood by designers, project managers and stakeholders.