Transform User Frustration into Delight with Our UX Audit Services

Our CX Design Team work with - Leadership team, to design and execute customer experiences that 
align to a company's strategic objectives and deliver results that can be measured and improved upon.  

We do this by helping our clients answer key questions such as:

• What are the "moments that matter" both to our customer and to our business? 
• How can we personalize our customers' experience based on their individual needs and their value to our business?
• How do we ensure that our CX investments are improving our customers experience and our top and bottom lines?

EW Bank UX Audit

CX Report Consumer Banking 
Understand Voice of Customer and create a CX Roadmap to improve the CX Maturity

• Customer Experience Review the EW Bank Mobile app
• A lot of support cases to complete tasks
• Customers are not able to get things done using self-service
• Sentiment Analysis on limited public data - Apple App Store, Google Play Store and Twitter

20+ Usability Mobile App Guidelines 
Sentiment Analysis of 3 Platforms

Wegman's UX Audit

CX Report Shop groceries using Wegmans instore app 
Understand Voice of Customer and create a CX Roadmap to improve the CX Maturity

• Customer Experience Review the Wegmans instore Scan app
• Understanding of Retail Industry Process 
• Navigation categories are highly prominent, but are not useful.
• Inconsistent branding
• Sentiment Analysis on limited public data - Apple App Store, Google Play Store and Twitter

20+ Usability Mobile App Guidelines 
Sentiment Analysis of 3 Platforms