Designing and Implementing Customer Centric Transformation across Multiple Touchpoints and Devices
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What’s inside
Remove friction and effort for users through contextual use of digital technologies to deliver seamless and memorable experiences for customers, employees and all users of the digital products and services. Enterprises looking to accelerate their digital journey need to rethink their transformational strategy. Multi experience may prove to be just the right catalyst!
This e-Book informs about leveraging various modalities, digital touchpoints, apps, and devices to design and develop a seamless experience for the customers.
What you’ll learn
- MX Strategy and recommendations to achieve a seamless experience
- How to reduce customer effort and boost adoption
- Harmonizing and connecting multi experience, employee experience and customer experience
Includes Readiness Worksheet
to start planning for MX Business Scenarios
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