Most organizations’ preference for acquiring AI capabilities is shifting in favor of getting them in enterprise applications. A human-centric approach to innovative AI solutions requires a deliberate focus on empathizing with people, crafting their future journeys and aligning their needs to business outcomes.
Training, calibrating and incorporating AI-enabled systems requires human-in-the-loop architecture. Application leaders must understand the relationship between humans and algorithms to improve speed, accuracy and risk compliance. There is a balance between automation and human interaction to be discovered in every situation.
to create more natural conversational flows and improve the customer experience.